My values guide the way I work with my clients and with my business partners:

Excellence: I strive to be the best in everything I do. I am always learning and improving. I seek and embrace change. I always deliver on my promises.

Caring: I care about all the people I work with. I build lasting relationships with my clients and business partners, based on mutual respect, trust and understanding.

Integrity & Respect: I carry out my work with integrity and with the highest ethical standards. I show respect to all and I value all individuals for their diverse background and experience. I deal fairly, honestly and in good faith with my clients and business partners.

I offer systems and operations support, as well as management expertise, together with a good eye for detail and a deep commitment to helping you run a successful business.

More specifically:

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CREATE AND IMPLEMENT RESTRUCTURING AND CHANGE MANAGEMENT SOLUTIONS

Such as: advising on organizational structures and reporting relationships; assisting with recruitment and shortlisting; facilitating effective project management.

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IMPROVE EMPLOYEE AND CUSTOMER COMMUNICATIONS

Such as: drafting client service agreements; preparing internal circulars and newsletters; designing customer feedback surveys.

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REVIEW AND DOCUMENT SYSTEMS AND PROCESSES

Such as: reviewing existing systems and processes; writing standard operating procedures to assist with accreditation or to improve business operations.

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DEVELOP POLICIES AND PROCEDURES TO IMPROVE OPERATIONS AND/OR CUSTOMER SERVICE

Such as: creating a Company Policy manual; producing a Health & Safety or an IT Policy; developing a Staff Handbook; putting together a new employee Induction Programme.

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PROVIDE BUSINESS WRITING SERVICES

Such as: preparing written material for your business: letters, reports, proposals and tenders; writing job descriptions and person specifications.

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Design templates

Such as: drafting job application forms; creating appraisal and evaluation forms; preparing cover letters and standardized email replies.

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ADVISE ON MARKETING YOUR PRODUCTS AND SERVICES, AND PROMOTING YOUR COMPANY

Such as: reviewing your promotional strategy; advising on your marketing plan; assisting with writing news articles and press releases.

“Your most important work is always ahead of you, never behind you.”

– Stephen Covey