: +44 (0)7505 235 568 
My values guide the way I work with my clients and with my business partners:
Excellence: I strive to be the best in everything I do. I am always learning and improving. I seek and embrace change. I always deliver on my promises.
Caring: I care about all the people I work with. I build lasting relationships with my clients and business partners, based on mutual respect, trust and understanding.
Integrity & Respect: I carry out my work with integrity and with the highest ethical standards. I show respect to all and I value all individuals for their diverse background and experience. I deal fairly, honestly and in good faith with my clients and business partners.
I offer systems and operations support, as well as management expertise, together with a good eye for detail and a deep commitment to helping you run a successful business.
More specifically:
CREATE AND IMPLEMENT RESTRUCTURING AND CHANGE MANAGEMENT SOLUTIONS
Such as: advising on organizational structures and reporting relationships; assisting with recruitment and shortlisting; facilitating effective project management.
IMPROVE EMPLOYEE AND CUSTOMER COMMUNICATIONS
Such as: drafting client service agreements; preparing internal circulars and newsletters; designing customer feedback surveys.
REVIEW AND DOCUMENT SYSTEMS AND PROCESSES
Such as: reviewing existing systems and processes; writing standard operating procedures to assist with accreditation or to improve business operations.
DEVELOP POLICIES AND PROCEDURES TO IMPROVE OPERATIONS AND/OR CUSTOMER SERVICE
Such as: creating a Company Policy manual; producing a Health & Safety or an IT Policy; developing a Staff Handbook; putting together a new employee Induction Programme.
PROVIDE BUSINESS WRITING SERVICES
Such as: preparing written material for your business: letters, reports, proposals and tenders; writing job descriptions and person specifications.
Design templates
Such as: drafting job application forms; creating appraisal and evaluation forms; preparing cover letters and standardized email replies.
ADVISE ON MARKETING YOUR PRODUCTS AND SERVICES, AND PROMOTING YOUR COMPANY
Such as: reviewing your promotional strategy; advising on your marketing plan; assisting with writing news articles and press releases.
“Your most important work is always ahead of you, never behind you.”